Refund & Cancellation Policy

Orders can be cancelled without charge before production or dispatch preparation begins. Write to us at pravin@binanienterprises.in with your order reference.

Once material has been cut, customised, baled or booked with a transporter, cancellation is subject to recovery of costs already incurred. Custom-made and made-to-specification goods cannot be cancelled after production starts.

Please inspect goods on delivery. Claims for shortage, transit damage or specification mismatch must reach us within 7 days of delivery, with the invoice number, lot details and clear photographs of the goods and packing.

Approved claims are settled by replacement, credit note or refund, at the option agreed with you. Goods must be unused and in original packing where a physical return is required; returns without prior written authorisation cannot be accepted.

Normal variation in shade, weave, print placement, grade, moisture and bale weight is inherent to textile and recycled paper goods and is not a defect. Damage from misuse, improper storage, exposure to moisture after delivery, or alterations carried out after dispatch is also outside this policy.

Setup and integration fees are payable for the work performed. If a payment gateway cannot be activated for reasons attributable to us, fees for the unfinished scope are refunded. Fees are not refundable where a provider or bank declines onboarding due to the merchant's documents, business category or compliance checks.

Approved refunds are issued to the original payment source or bank account used for the purchase, normally within 7 to 14 working days of approval. Bank or gateway charges and any freight already incurred may be deducted. We do not make refunds in cash or to third-party accounts.

Email pravin@binanienterprises.in or call +91 8460360600 with your invoice number and the issue. We acknowledge requests within 2 working days and share a resolution after inspection of the evidence or goods.